Terms of Service.

1. About us

The website is operated by Harper Beds Limited, registered in England and Wales under Company Number 15173262, with its registered office at 602 Arbourthorne Road, Sheffield, England, S2 2AT. References to “we”, “us” or “our” in these terms mean Harper Beds Limited.

2. Using the website

You may browse the site and place orders for personal, non-commercial use only. You agree not to use the site in any way that:

• Is unlawful, fraudulent or infringes the rights of others.
• Could damage, disable or impair the site or interfere with another person’s use of it.
• Attempts to gain unauthorised access to our systems or data.

We may update, suspend or withdraw any part of the site at any time for business or operational reasons.

3. Products and descriptions

We take care to ensure that product descriptions, images and specifications are accurate and up to date. However, small variations in colour, texture and finish can occur, especially with upholstered and natural materials. Such variations are not normally considered faults.

Dimensions are provided as a guide and may have a small tolerance. If exact measurements are critical for your space, please contact us for further clarification before ordering.

4. Pricing and payment

All prices shown on the site are in pounds sterling (GBP) and include VAT where applicable. Delivery charges or surcharges, if any, will be clearly displayed during checkout before you confirm your order.

We reserve the right to change prices at any time. However, the price you pay will be the price displayed at the time you place your order, provided there is no obvious error. If we discover a pricing error after you have ordered, we will contact you with the correct price and give you the option to proceed or cancel.

Payment is taken using the methods shown at checkout. By submitting payment details, you confirm that you are authorised to use the chosen payment method.

5. Orders and acceptance

When you place an order on our website, you will receive an email acknowledging receipt. This acknowledgement does not mean your order has been accepted. A contract between you and us is formed only when we confirm that we have accepted your order and are processing it for production and delivery.

We may decline or cancel an order, for example where:

• The product is unavailable or discontinued.
• We are unable to authorise your payment.
• There has been an error in pricing or product description.
• We reasonably believe the order may be fraudulent.

If we cancel an order, we will notify you and refund any payment that has been taken.

6. Delivery

Delivery times and services are described in our separate Shipping Policy. By placing an order, you agree that delivery may be carried out by our chosen delivery partners and that access to your property is your responsibility. We will not be liable for delays caused by circumstances beyond our reasonable control.

7. Returns, cancellations and refunds

Your rights to change or cancel an order, and to return products, are set out in our Refund & Returns Policy. Please read that policy carefully before placing an order, especially for made-to-order or customised items.

Nothing in these terms limits your statutory rights as a consumer under UK law.

8. Faulty or misdescribed goods

If a product is faulty, damaged on arrival or not as described, please contact us as soon as possible with your order details and photos of the issue. Where a fault is confirmed, we will work with you to arrange repair, replacement or a refund, in line with our legal obligations and internal policies.

9. Limitation of liability

We are responsible for loss or damage you suffer that is a foreseeable result of our failing to comply with these terms or our negligence. We are not responsible for any loss or damage that is not foreseeable, or for losses related to any business you may conduct, such as loss of profit, revenue, contracts or opportunity.

We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Intellectual property

All content on this website, including text, images, logos and design, is owned by or licensed to Harper Beds Limited and is protected by intellectual property laws. You may not reproduce, distribute or use any content for commercial purposes without our prior written consent.

11. Privacy and cookies

Our collection and use of personal data is governed by our Privacy Policy. The site also uses cookies and similar technologies; further details can be found in the same policy or a separate cookies notice where provided.

12. Changes to these terms

We may update these Terms of Service from time to time, for example to reflect changes in our business or in applicable law. The version posted on this page at the time you place your order will apply to that order. We recommend checking this page periodically for any updates.

13. Governing law and jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any disputes arising in connection with your use of the site or purchases from us will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

14. Contact details

If you have any questions about these terms or about an order you have placed, please contact us using the details on our Contact page. We aim to respond promptly and resolve any issues as fairly as possible.